Privacy Policy
Last updated: December 1, 2024
Legal Entity Notice: This Privacy Policy is issued by JoeK Softwares, the parent company and legal operator of the Sentinel product suite.
Overview
Sentinel ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Create an account or register for our services
- Fill out a contact form or request a demo
- Subscribe to our newsletter
- Communicate with us via email or chat
This may include your name, email address, company name, job title, and any other information you choose to provide.
Information Collected Automatically
When you visit our website, we automatically collect certain information, including:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
SDK Telemetry
If you integrate the Sentinel SDK into your game, the SDK may collect:
- Hardware identifiers for anti-cheat purposes
- Game session metadata
- Detection events and security incidents
This data is used solely for security purposes and is not used for advertising or sold to third parties.
How We Use Your Information
- Provide, maintain, and improve our services
- Respond to your inquiries and support requests
- Send you updates, security alerts, and marketing communications
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
Data Sharing
We do not sell your personal information. We may share your information with:
- Service providers: Hosting, analytics, payment processors
- Legal requirements: When required by law
- Business transfers: In mergers or acquisitions
Data Security
We implement industry-standard security measures including encryption, access controls, audits, and training.
Data Retention
We retain your information as long as necessary to provide services. When no longer required, it is securely deleted or anonymized.
Your Rights
You may have rights such as access, correction, deletion, restriction, portability, and withdrawal of consent. Contact us at privacy@sentinel.dev.
International Transfers
Your information may be processed in other countries with appropriate safeguards in place.
Cookies
We use cookies to remember preferences, understand usage, and improve services.
Children's Privacy
We do not knowingly collect information from children under 13.
Refund Policy
This Refund Policy is provided by JoeK Softwares, the operator of the Sentinel platform.
If you experience issues that cannot be resolved by support, you may request a refund under the following terms:
Eligibility
- Refund requests must be submitted within 7 days of purchase.
- Only first-time purchases are eligible.
- Proof of malfunction or unusability must be shown.
Non-Refundable
- Substantially delivered services
- Licenses used for malicious or abusive activity
- Custom development or enterprise fees
How to Request
Email support@sentinel.store with your order ID, purchase email, and issue description.
Contact Us
- Email: support@sentinel.store
- Discord: Soon